Customer Service

Shipping & Delivery
Privacy & Security
Returns & Replacements
Ordering
Payment, Pricing & Promotions
Viewing Orders
Updating Account Information
Copyrights & Site Restrictions
Ammendment of Terms & Conditions
Applicable Law
Disclaimer

Shipping & Delivery: We ship all orders via USPS First Class Mail or USPS Priority Mail and will provide you with timely email communication and delivery confirmation when your order is shipped. USPS Priority Mail usually averages about 2-3 delivery days and USPS First Class with Delivery Confirmation averages about 2 - 5 days.; International orders are shipped via USPS First Class International and may take from 7 - 28 days for delivery depending on your location.; Although most orders ship within 1 business day, please allow us 1-3 business days from the time you place your order to process & prepare your candles & bath treats. All of our products are handmade FRESH to order every week to provide you with the best quality possible. Please allow USPS 2-7 business days after our product preparation time (1-3 business days) to deliver your order.
Our Privacy Commitment: Your privacy is very important to us. DECA Candle and Bath guarantees to NEVER rent, sell, or provide any of your personal information to anyone including other companies or third party organizations. Your information will only be used by us to enhance & personalize your service experience.
Returns & Replacements: All of our products are freshly handmade to order just for you. Therefore, we cannot refund or accept returns that have been opened or used. If you have any questions about your order, please contact us within 24 hours of receiving your treats so we can provide you with the best customer service solution possible.
Ordering: Please allow us 1-3 business days to freshly prepare your candles & bath treats. All of our products are handmade to order to provide you with the best quality possible. All orders are billed when placed and can take up to (3) business days to be settled, authorized and/or captured by credit card companies.
Payment, Pricing & Promotions: We gladly accept Paypal, Visa, Mastercard, American Express, and Discover for your purchase. Cash is also accepted for local orders.
Viewing Orders: You can check on the status of your current order or view your past orders by logging in and visiting the "Your Account" page.
Updating Account Information: Account information can be updated by visiting the "Your Account" page.

Copyrights & Site Restrictions

All content and images on DECAcandle.com are owned by DECA Candle & Bath and protected by United States copyright laws. Our content may not be copied or reproduced in any form without the written permission of DECA Candle & Bath. All product names, brand names, trade marks and service marks on this site belong to DECA Candle & Bath and may not be used or reproduced at all. We reserve the right to remove, approve and/or edit any content submitted to our site.

Ammendment of Terms & Conditions

DECA Candle & Bath reserves the right to change our Terms & Conditions of Use at any time.

Applicable Law

Our terms and conditions are governed by and interpreted in agreement with the laws of the State of Wisconsin. The information contained on this website, product descriptions, and/or labels should not be taken as medical advice. We therefore exclude to the fullest extent allowed by applicable law any and all express or implied warranties, including but not limited to the warranties of product suitability. You hereby agree that DECA Candle & Bath, David and Erin Powell (proprioters) are not liable under any conditions or circumstances in relation to the use or purchase of our products, website content, computer damage as a result of using our site or links on our site, or injuries sustained or resulting from adverse reactions or allergies to our products.

Disclaimer

DECA Candle & Bath products are not intended to treat, cure, diagnose or prevent any conditions.
Please use our products with the same care and caution that you would use with any other products. Keep away from children. Do NOT eat our products. Use only for the purposes for which they are intended. We are not liable for any misuse of our products. The information provided on our website is provided as general information for your knowledge and has not been evaluated by the FDA. Please keep in mind that because each person's hair & skin is unique, the product ingredients may or may not work as intended.

For persons with skin sensitivities and allergies, please do a skin patch test before fully using our products. If any redness or skin irritation occurs, please discontinue use immediately and consult your physician. Our feelings will not be hurt. All ingredients are clearly listed for each product both on the site and on the product label for your information and allergy awareness. We are not responsible for any allergic reactions to the ingredients used in our products.

If you are pregnant or suffer from any health condition, please consult your physician before using any of our herbal (botanical) and essential oil products. Some botanical ingredients and essential oils are not made for persons that are pregnant or living with certain health conditions. Please take the time to research all ingredients before using any of our products on your hair or skin. Again, we are not responsible for any reactions to the ingredients used in our products.

Because our products are hand-mixed using pure oils and natural butters, there can & will be slight variations in texture and color from time to time with ingredients sourced directly from nature. Always know that the quality is never compromised. We promise to always provide you with the best quality ingredients and the best customer service possible.